–All products come with a FREE replacement/refund warranty for 30 days from the date of purchase.

Only items that arrive in a physically damaged condition , has missing parts or accessories, defective or significantly different from the product description are allowed for a refund.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed. If there is any damage on return shipment, the buyer agrees to bear the cost.

If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will work our best to either resolve the issue and ensure you are not left waiting. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange for the delivery of the correct item.

For defective or faulty products, please take photos or videos and email us at support@usafashionfactory.shop– we will replace or refund your purchase after confirmation. PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. Request your Return Authorization Number and by emailing support@usafashionfactory.shop.shopwith a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.(Please make sure you send the item back as a gift as we don’t cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

1) Any parts are missing or haven’t been shipped with the rest of the package.

2) Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@usafashionfactory.shop